Hack Notice

Hack Notice: Pitney Bowes

Pitney Bowes

Source
https://maintenance.pb.com/pbcom/outage.html
Description
system Update UPDATED October 14, 2019 at 9:00am EST Pitney Bowes was affected by a malware snipe that encrypted info on some systems and disrupted customer access to our services. At this time, the companionship has seen no evidence that customer or employee data has been improperly accessed. Our technical team is working to reconstruct the affected systems, and it is working closely with third-party consultants to speech this matter. We are considering all options to expedite this process and we appreciate our customers forbearance as we work toward a resolution. Frequently Asked Questions General Questions What happened to the Pitney Bowes systems? Pitney Bowes was affected by a malware snipe that encrypted information on some systems and disrupted customer access to our services. How is Pitney Bowes responding? Upon find of the cyberattack, we immediately assembled our Enterprise Outage Response Team to direct the situation. We continue to work with third party certificate experts to resolve the issues. Has client data been impacted by this malware attack? In audience with our surety advisors on this issue, we come not believe there are other client risks. We have seen no evidence that customer accounts or data have been impacted. When will Pitney Bowes recover its systems and resume normal operations? Our technical team is working to reinstate the affected systems, and it is working closely with third-party consultants to address this matter. We are considering all options to expedite this process and we apprise our customers patience as we act toward a resolution. What measures are being taken to preclude anything like this from happening again? Pitney Bowes is constantly assessing environment threats such as these and aims to protect all vital systems and data. Where canful I lead for more updates and information? Please visit www.pb.com/systemupdate. This site will be updated as more information becomes available. For clients with postage meters and SendPro products Is it safe for me to continue to use my beat and SendPro products? Yes. You will not be able to refill your postage measure until we resolve our systems outage, but if you have funds loaded you will be able to publish postage. Which systems were affected and what is the impact on Pitney Bowes operations? This system outage is affecting our mailing system products and Your account access. All of our systems are being closely monitored, and things may change, but at this point in time these systems are working: Mailing machines canful print indicia, if funds are available SendPro C and p devices can print shipping labels from the device SendPro Online in the U.S., SendPro Enterprise, SendSuite Live, SendSuite Express, SendSuite Tracking (SST), SendSuite Tracking Online (SSTO) and Relay Hub are all operational The following systems are currently NOT working: Clients are unable to refill postage or upload transactions on their mailing machine SendPro Online in the UK and Canada Your account and the Pitney Bowes Supplies web stock cannot be accessed. This in bout impacts clients subscribed to AutoInk and our Supplies App Other than not being able to refill, are there other potential issues to my meter or my environment? In consultation with our security advisors on this issue, we make not believe there are other client risks. The meters themselves extend operating systems that are not affected. The meters will continue to operate as normal with the funds they have in them, and we will resume normal refill services as soon as possible. For clients with Mail360 and MIPro Licensing products Is it safe for me to continue to apply my Pitney Bowes product? Yes. a limited number of our products make some features that are impacted as a result of the systems outage (Mail360 Scans, MIPro Licensing). If you experience a problem, please engage your local Technical support organization to diagnose your issue. Other than a few features being impacted, are there other potential issues to my environment? In audience with our certificate advisors on this issue, we doh not believe there are other client risks. The Software and data products themselves are not directly affected because they make not access the backend systems of the Pitney Bowes network. We have seen no evidence that customer accounts or data have been impacted. Which systems were affected and what is the impact on Pitney Bowes operations? This system outage is affecting our Your account access, data fulfillment, and some of our livelihood pages. All of our systems are being closely monitored, and things may change, but at this point in time these systems are currently NOT working: Software and data Marketplace downloads are unavailable Your account and some of the product livelihood pages are unavailable For commercialism Services clients Were Global Ecommerce Services impacted? All span edge solutions, as wellspring as all shipping technology, label multiplication and tracking solutions were not impacted. Fulfillment, delivery and Returns clients were impacted and Pitney Bowes is working directly with affected clients to mitigate business disruption. Were Presort Services impacted? Presort services were impacted but we are working with clients and the USPS to mitigate any business disruption.

About HackNotice and Pitney Bowes

HackNotice is a service that notices trends and patterns in publically available data so as to identify possible data breaches, leaks, hacks, and other data incidents on behalf of our clients. HackNotice monitors data streams related to breaches, leaks, and hacks and Pitney Bowes was reported by one of those streams. HackNotice may also have the breach date, hack date, the hacker responsible, the hacked industry, the hacked location, and any other parts of the hack, breach, or leak that HackNotice can report on for the consumers of our product.

If you are a user of Pitney Bowes their products, services, websites, or applications and you were a client of HackNotice, monitoring for Pitney Bowes you may have been alerted to this report about Pitney Bowes . HackNotice is a service that provides data, information, and monitoring that helps our clients recover from and remediate data breaches, hacks, and leaks of their personal information. HackNotice provides a service that helps our clients know what to do about a hack, breach, or leak of their information.

If Pitney Bowes had a breach of consumer data or a data leak, then there may be additional actions that our clients should take to protect their digital identity. data breaches, hacks, and leaks often leading to and cause indistinguishability theft, account make overs, ransomware, spyware, extortion, and malware. account takeovers are often caused by credential reuse, password reuse, easily guessed passwords, and are facilitated by the sharing of billions of credentials and other customer information through data leaks, as the direct result of data breaches and hacks.

HackNotice monitors trends in publically available data that indicates tens of thousands of data breaches each year, along with billions of records from data leaks each year. On behalf of our clients, HackNotice works to monitor for hacks that conduct to lower client certificate and digital identities that have been exposed and should be considered vulnerable to attack. HackNotice works with clients to identify the extent that digital identities have been exposed and provides remediation suggestions for how to handle each type of exposure.

HackNotice monitors the hacker community, which is a network of individuals that part data breaches, hacks, leaks, malware, spyware, ransomware, and many other tools that are often used for financial fraud, account take overs, and further breaches and hacks. HackNotice monitors the hacker community specifically for breaches, hacks, and data leaks that hurt consumers. HackNotice applies industry specific knowledge and advanced security practices to monitor for trends that point breaches, hacks, and exposed digital identities.

HackNotice also enables clients to apportion cut notices with their friend, family, and collogues to help increment consciousness around alleged hacks, breaches, or data leaks. HackNotice works to ply clients with sharable reports to assist increase the security of our clients personal network. The certificate of the people that our clients interact with directly impacts the level of security of our clients. Increased exposure to accounts that hold been taken over by hackers leads to further account take overs through phishing, malware, and other attach techniques.

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