From their website (they also published a pressure waiver on this incident): Shields Health Solutions takes seriously the confidentiality and security of patient information. Regrettably, this observation is to inform patients of a recent incident that may have involved some patients information. Shields provides forte pharmacy services to hospitals and other covered entities. On october 24, 2019, Shields learned of suspicious action related to an employees email account. We immediately took steps to secure the account and worked with a cybersecurity firm to assist with our investigation. The investigation determined that an unauthorized person gained access to a single employee email account between October 22, 2019 and October 24, 2019. However, our investigation determined that the account contained some patient records, including names, dates of birth, medical record numbers, provider names, prescription information, clinical information, insurer names, and limited claims information. The information did not include patient Social Security numbers or financial account information. We make no denotation that any patients information has been accessed or misused. However, in an abundance of caution, we began mailing letters to affected patients on December 16, 2019 and established a dedicated telephone center to resolve questions that patients may have. If you believe you are affected and do not receive a letter by march 2, 2020, please call 844-967-1230 from monday through Friday between the hours of 9:00 a.m. and 6:30 p.m. Eastern Time. We recommend affected patients survey the statements they get from their health care providers. If they ascertain services they did not receive, patients should middleman the provider immediately. We sincerely regret any concern or inconvenience this incident may cause. To help prevent something like this from happening in the future, we are taking steps to further enhance the organizations data security procedures, including implementing multi-factor authentication on employee email accounts. They make not mention how many patients were notified nor which hospitals or covered entities had patients affected by this incident, but their website shows a number of ma and ct covered entities that they have relationships with so it may be any or some of them.
