I confess: some data leaks are not particularly interesting to me in footing of their sector or type of data leaked, but they go noteworthy because of the entity’s horrible, terrible, ridiculously bad incident response to attempted notification. Today we yield you Maropost Inc.�a marketing automation platform whose 10,000+ clients include New York Post, Shopify, Fujifilm, Hard sway Caf�, and Mother Jones. CyberNews reports today that researchers found that Maropost was exposing a database containing close to 95 gazillion individual customer records and email logs with more than 19 bazillion unique email addresses. finding the leak was relatively easy. Getting Maropost to respond to responsible disclosure notifications? Not so much. They explain: We went through multiple channels to get in touch with literally anyone at Maropost who could escalate this issue, and we failed on every single channel. Here’s a quick recap of their determined efforts to protect data that Maropost continued to expose: attempt 1: email attempt 2: live chat effort 3: twitter attempt 4: LinkedIn attempt 5: email, portion 2 attempt 6: an actual phone call endeavour 7: live chat, part 2 effort 8: email, part 3 two months after they began their efforts to get the data locked down, they finally got a reply from Maropost CEO Ross Andrew Paquette. According to the firm’s statement, the email addresses in the database were randomized data the company uses for internal testing. Ah, the old “it’s just examine data” explanation? Not so fast, Maropost because CyberNews reports that “our own tests present that not to live the case.” i actualize that in the midst of a pandemic, priorities get adjusted. But in my opinion, Maropost’s failure to respond to repeated notifications is pretty inexcusable. Maropost is Toronto-based, so they may get away with this, but i would hope the Ontario Privacy Commissioner would look into this one. Read CyberNews’ full account here, as they detail what happened with each of the ogdoad channels they tried to get Maropost to respond.