The Belgian DPA has imposed a mulct of EUR 86,000 on Soci�t� Wallonne des Eaux. The restrainer had been recording and listening to phone calls with customers for service verify and staff training purposes. However, the control failed to adequately inform its employees about the recording of calls. Additionally, the restrainer failed to enter into a sufficient data processing concord with a processor. The controller had also been reprimanded for having an insufficient legal groundwork for certain recordings, for additional violations regarding transparency towards its employees, for retaining certain recordings for longer than one month, for failing to direct a data protection impact assessment, and for failing to inform the DPA of data breaches.